Smooth English offers a full refund within fourteen (14) calendar days of the original purchase date for any reason.

Refund requests must be submitted in writing to: smoothenglishcompany@gmail.com

Refund requests submitted between fifteen (15) and thirty (30) calendar days after purchase will only be considered where Smooth English has materially failed to provide the purchased service.

Examples may include:

• Repeated cancellation of lessons by Smooth English without suitable replacement lessons being offered;
• Failure to provide a significant portion of the purchased coaching package;
• Technical or administrative issues preventing access to paid services that are not resolved within a reasonable timeframe;
• Duplicate or incorrect billing;
• Material differences between the service advertised and the service delivered.

If approved, the maximum refund available during this period will be fifty percent (50%) of the amount paid.

Refunds will not be granted due to:

• Dissatisfaction with personal progress;
• Failure to complete homework or practice activities;
• Failure to attend scheduled lessons;
• Changes in personal circumstances;
• Changes to examination plans;
• Failure to achieve a desired IELTS score;
• Failure to achieve a desired English proficiency level;
• Preference for a different teaching style;
• Lack of effort or study outside coaching sessions.

No refunds will be issued more than thirty (30) calendar days after the original purchase date unless required by applicable law.

Smooth English reserves the right to refuse future purchases from customers who have previously received a refund where there is evidence of abuse of the refund policy.

All refund requests should be submitted to:

smoothenglishcompany@gmail.com