Smooth English respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our coaching services, website, assessments, courses, and related products.

We may collect the following information:

• Name
• Email address
• Phone number
• Country of residence
• Assessment responses
• English proficiency information
• Coaching notes
• Lesson attendance records
• Payment information processed through Stripe
• Website usage information

We use your information to:

• Deliver coaching services;
• Schedule lessons;
• Track student progress;
• Process payments;
• Provide customer support;
• Improve our services;
• Send important service-related communications;
• Send marketing communications where consent has been provided.

By submitting your information through our website, assessments, forms, or coaching programs, you may receive:

• Service-related emails;
• Coaching updates;
• Lesson reminders;
• Educational content;
• Marketing communications.

You may unsubscribe from marketing emails at any time.

Smooth English does not sell personal information.

We may share information only with trusted service providers required to operate our business, including:

• Stripe (payment processing)
• Email marketing platforms
• Scheduling platforms
• Learning management systems
• Website hosting providers

These providers are required to protect your information appropriately.

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

Our website may use cookies and similar technologies to:

• Improve website functionality;
• Analyze website traffic;
• Remember user preferences;
• Improve marketing performance.

Users may disable cookies through their browser settings.

Subject to applicable law, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of personal information;
• Withdraw consent for marketing communications;
• Request a copy of the information we hold about you.

Requests may be submitted to: smoothenglishcompany@gmail.com

Smooth English may provide coaching services to students under the age of 18.

Where required by law, parental or guardian consent may be required before services are provided.

Smooth English may update this Privacy Policy from time to time.

Any updates will be posted on this page.

If you have any questions regarding this Privacy Policy, please contact:

smoothenglishcompany@gmail.com